Terms of Service
The terms and conditions that govern our cleaning services.
1. Acceptance of Terms
By booking a service with OM Spark & Shine Cleaning Services, you agree to be bound by these Terms of Service. Please read them carefully before making a booking.
2. Services Provided
We provide professional residential and commercial cleaning services. The exact scope of work will be agreed with you at the time of booking and confirmed in your quote.
3. Booking and Cancellation
Bookings can be made by phone, email, or through our website. We ask for at least 24 hours notice for cancellations or rescheduling so we can offer the slot to another client.
4. Payment Terms
Payment is due upon completion of the service unless otherwise agreed in writing. We accept credit and debit cards and bank transfers.
5. Access to Property
You are responsible for providing safe and reasonable access to the property at the agreed time. If our team cannot gain access, a call-out charge may apply.
6. Satisfaction Guarantee
We offer a 100% satisfaction guarantee. If you are not happy with any part of the clean, notify us within 24 hours and we will return to put it right free of charge.
7. Liability
We are fully insured. Any claims for damage must be reported within 24 hours of the service. We are not liable for pre-existing damage or wear and tear.
8. Governing Law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions?
If you have any questions about these Terms of Service, please contact us at info@omsparkshine.co.uk or call +44 7901 655065.